We do not offer a same day dispatch / next day deliver service however we will allways do our best to dispatch orders as quickly as possible.
Viewing / collection is available by appointment only from our premises in Malvern, Worcestershire.
Orders are dispatched by Royal Mail First Class, Royal Mail Standard Parcels, or TNT Express (TNT will require a signature).
If temperatures are expected to reach a level that poses a threat to livefood deliveries or for any reason we suspect delays may occur in the delivery of livefoods such as adverse weather conditions, postal strikes, road closures etc. we will postpone the delivery.
Any claims for shortages or damages must be made within 24hours of delivery, you can make your claim by e-mail or telephone, if making your claim by telephone outside of work hours please leave a message stating your full name, telephone number and full details of your claim and we will respond as soon as work recommences.
We reserve the right to request faulty / damaged items be returned to us before any refund / replacement is given.
